FAQ(FREQUENTLY ASKED QUESTION) FOR KAZAGURUMA TOUR
As for the Kazaguruma Tour, tpical questions are posted here. In case, you can not obtain enough information from this page, could you click here and feel free to contact us.
Tour Reservation Clothes & Belongings
Access Tour cancellation & chenge
Cessation policy
<General question>
Q: I have no canoe & tramping experience. Is it no problem?
A: Most of visitors have a few or no experience about those. So you don't need to warry about these. If you will be visited Iriomote island for the first time, we recommend you to join in the `1 DAY PINAISARA- WATER FALL TOUR` The tour is not a hard one. Therefore, woman witn no confidence can enjoy this tour.
Q: What kind of canoe (kayak) can I choose?
A: River canoe are prepared for all tours except "NAHRA-WATER FALL TOUR "& "LEISURELY SEA KAYAK TOUR". Click here for the "NAHRA-WATER FALL TOUR "& "LEISURELY SEA KAYAK TOUR" canoe
Q: Do KAZAGURUMA deal with rental canoe?
A: Sorry, we don't deal with it now.
Q: Cocerning the canoe, is there the risk to turn over?
A: We have canoes with suitability. However, it's not perfect. Please put on our free rental lifejacket.
Q: If it's a bad weather on the day for the tour, does the tour take place?
A: It depends on the situation. We will cantact you and explain the situation at 6:30-7:30am on the tour day.
<Reservation>
Q: Should I make a reservation for the tour?
A: Yes, you should. In summer season, application numbers for the tours tend to be reached a quorum. So, please make a reservation ASAP. Open hour : 10:00~20:00 (20:00 before the tour is the last time for the application. ) The application through E-mail is accepted by 10 days before the tour day. If there are more than 1 month for the tour day, we appliciated if you could make the application through E-mail.
Q: In winter season, can I join in a tour?
A: Yes. If there is no problem about the weather, normally, we KAZAGURUMA take place the tour.
Q: I'm pregnant, Can I join in the tour?
A: Sorry, we can not accept your reservation.
Q: I have a chronic disease. Can I join in the tour?
A: If you have a chronic disease of foot or lower back or heart or others, we can not accept your application. In addition, in case you does not have good physical condition, please refrain from the entry of the tour.
<Cloths & Belongings>
Q: What kinds of cloths, should I choose?
A: On the tour, your cloths will get wet and dirty. So, please choose closes composed by a superior sweat-absorbent, quick-drying materials. Choosing long-sleeve and long-pants is better. Denim is not a good choice. Denim will make you tired. In summer season, you may get the chance to swim in, Therefore, we recommend you to put on the swimming wear at the tour.
Q: How about T-shirt and short pants?
A: If you want to put these on, it's okay. However, please consider Iriomote's strong UV and take measures. Futhermore, at the outdoor field, there are some a little bit dangerous insects and situation. We recommend you putting long-sleeve and long-pants on at the tour.
Q: Will cloths be wet and dirty?
A: Yes. When you get on the canoe, your foot and shoes will be wet and a little bit dirty. Additionally ,sometimes spray from your paddle or water fall or sudden shower make your closes wet. Futhermore, during the tramping, your shoes may be dirty in some extent.
Q: For the rental shoes, should I make the reservation?
A: No. when you come to our office, please request it to our staff. The rental cost is free due to KAZAGURUMA "10 years thanks campaign " now. Click here for the information of our rental shoes.
Q: Are there any other rental items?
A: Yes. We have rental backpacks. While joining in the tour, you had better keep hands free. You can use our rental back packs with 200 yen each. Click and check our rental back pack.
Q: Could you tell me the needed items for joining in the tour?
A: On summer season, you must have "hat","sunscreen lotion". In addition, you had better have sungrasses. If you do not want to sunburn your back of your hands, please prepare glove. In all season, you are needed to consider water-proof measures for your belongings such as "beverage", "face towel","camera","backpack"and "your valuables". You an put your bags which is not need for joining in the tour in our office during the tour.
Q: Where can I change the clothes?
A: Please come to our office with the clothes which are matched with joining in the tour. If you would like to swim in the plunge pool, please put on swimming wear in advance.
Q: Can I bring my camera for the tour?
A: Yes, of cource. But there is no rental water proof bag. How can I deal with my valueables? We can not keep your valueables for a security reason. Please keep these at all times.
<Access>
Q: When and where can I purchase the ticket bound for "Uehara port"?
A: Would you please purchase the ticket at Ishigaki island ferry terminal on the day which you come to Iriomote islands("Uehara port") However, in the summer season, you had better contact ferry company and make the reserveation.
Q: Can I join in the tour and return to "Ishigaki Island" in a day?
A: Yes. Exceot "Starting before dawn, Sagaribana tour", all tours are cordinated for returning to Ishigaki island in a day.
Q: Can I join in the tour from "Taketomi island"and return to "Ishigaki island" in a day?
A: It depends on the season and tour cource. Would you contact us before the reservartion?
Q: Can I join in the tour from "Kohanma island" and return to "Ishigaki island" in a day?
A: The answer is as same as the above. Could you refer to it?
Q: Can I join in the tour from "Hateruma island" and return to "Ishigaki island" in a day?
A: Sorry. It's impossible.
Q: Can I go to your(Kazaguruma) office by rental vehicle?
A: Yes. The vehicle will be parked in our free parking area.
<Tour cancellation and changing the reserved day for the tour>
Q: When my physical condtion is bad on the day for the tour, can I make a cancellation?
A: Click here for the related information.
Q: Due to our travel schedule amendment, can I change the reserved day for the tour?
A: In high season, there is a possibility not to follow your request. That's why, Please contact us ASAP.
Q: I will make a cancellation because of "typhoon matter". Shoud I pay the cancel charge?
A: No, you should not. You and we have no choice on "typhoon matter".Could you attend our tour on next chance!
Q: I will make a cancellation due to rain. How will you (Kazaguruma) think about it?
A: We, Kazaguruma, decide whether the tour is ceased or not. Light rain is not the factor of the tour cession. In case, if you would like to make a cancellation, you will be required the cancel charge. If you would not like to attend the tour in rain day, could you make a reservation after checking a whether forcast.
Cession rules
Q: Could you tell me cases of the tour cession?
A: We, Kazaguruma, will make a tour cession by below cases. Weather warning is issued by "Japan Meteorological egency" Possibility of weather warning being issued is very high. Thunder rumbling case. The ferry between Ishigaki port and Uehara port (Iriomote island) is cancelled. The ferry between Ishigaki port and Uehara port (Iriomote island) will be cancelled. (This is valid for "NAHRA-WATER FALL TOUR "and "LEISURELY SEA KAYAK TOUR") Expecially, "LEISURELY SEA KAYAK TOUR" cession rule is harder than others. This is because the main field of the tour is ocean with wave.